1 min lesson
Deliverable 2: the stalled-rollout intervention
Pick two rows from the table in "Deliverable 2: the stalled-rollout intervention" and explain the choice each one supports.
Step 1 of 3
It's month four. Activation has stalled at 40% across every seat provisioned so far, the pilot plus the first wave, and depth of use is sliding. You have 20 minutes to diagnose from the data and prescribe a different move per segment.
The reflex answer to a stall is a blanket re-enablement push, which treats a mixed account as one number. A stalled account is almost never uniformly stalled. Segment first, then prescribe per segment.
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Full explanation
Where to Spend the Next Hour
Interactive diagram. Tab through its regions; each focused region shows its detail in the panel below.
Map each segment by how hard it is to move against how much it returns, then triage instead of blanketing.