1 min lesson
Hand enablement to the champions
Use "Measurement to confirm behavior changed and training the champions so it outlives you" to say what you would do next.
Step 1 of 2
Hand enablement to the championsit has to survive without you
You won't be in the room forever and you shouldn't want to be. Train the champions to run the curriculum themselves. A program that depends on the vendor's presence collapses the moment your attention moves to the next account.
Cursor ships new capability constantly. A curriculum that still teaches last quarter's workflow tells a skeptical senior engineer the vendor isn't keeping up and that perception spreads. Put a refresh cadence on the program tied to the product's releases - when a major capability lands, the enablement reflects it within weeks, not months.
When asked to design an enablement program, name the three tiers, insist on the customer's own repos and then add the part most candidates miss: measurement to confirm behavior changed and training the champions so it outlives you. Closing the loop with data is the operator's tell.