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Adoption stall diagnosis1 / 2

2 min lesson

Practice Usage analytics

Practice Usage analytics on one real case. Check the result before moving on.

Step 1 of 2

Review one stalled team. Segment its usage, name the stall type from data, choose a response that matches the cause and set a two-week follow-up on the same measure. Keep the evidence with the result.

  • Name the stall type from the team's own data before anything else.
  • Make sure the response fits the root cause.
  • Read the same segment again after two weeks to see whether usage moved.
  • If the plan is the same training again, stop and re-read the segment.
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Optional practice

Test yourself on Usage analytics

QWhat must be true before you choose a response to stalled adoption?