1 min lesson
SLOs for internal services
Show why this lesson detail matters. "Internal IT deserves measurable targets the same way an API does."
Step 1 of 3
SLOs for internal serviceswrite the promise down
Internal IT deserves measurable targets the same way an API does. The sharpest example for this role is offboarding latency, because it's a security control with a clock on it.
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Advanced table
Tier the promises
- Internal service
- Offboarding
- Example SLO
- Access fully revoked within 15 min of the HRIS termination event, 99% of the time
- Why it matters
- Every minute a leaver keeps access is open risk; auditors will ask for this number
- Internal service
- Onboarding
- Example SLO
- New hire has core access by their start time, 95% of the time
- Why it matters
- A day-one employee who can't log in is a visible, expensive failure
- Internal service
- Access requests
- Example SLO
- Standard requests fulfilled within 1 business hour
- Why it matters
- Request speed is a big part of the employee experience the JD's automation line names
| Internal service | Example SLO | Why it matters |
|---|---|---|
| Offboarding | Access fully revoked within 15 min of the HRIS termination event, 99% of the time | Every minute a leaver keeps access is open risk; auditors will ask for this number |
| Onboarding | New hire has core access by their start time, 95% of the time | A day-one employee who can't log in is a visible, expensive failure |
| Access requests | Standard requests fulfilled within 1 business hour | Request speed is a big part of the employee experience the JD's automation line names |
Tier the promises. Offboarding gets the tightest SLO and paging because it carries the security clock.