1 min lesson
Self Service as the internal-customer experience
Work through this: "An interviewer asks how you'd report fleet-wide FileVault encryption status for a SOC 2 access review. What does an engineer's answer sound like versus a help-desk answer?"
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Self Service as the internal-customer experiencetreat employees as users
Kandji Self Service and Jamf Self Service give employees a curated app catalog they can install themselves - printer drivers, the design tool, a VPN client - with no ticket. It is the most visible part of IT for most of the company and it directly serves the JD's internal-customer-empathy theme. The same engineering habit applies to audit work: a help-desk answer screenshots FileVault status once, while an engineering answer schedules an API job that records each device's encryption state and regenerates the evidence on demand.
"I'd be candid: I've run Jamf at config level - smart groups, profiles, extension attributes and the classic API for reporting. I haven't run Kandji's blueprint model in production, but the primitives map cleanly and because I drive MDM through its API rather than the console, ramping on a new platform is mostly learning its endpoints and policy objects. I'd expect to be productive in it within the first week."
Do not bluff platform depth. If you've only used one MDM, say which one, go deep on it and frame the ramp honestly - Cursor's flat, talent-dense culture rewards calibrated self-assessment and punishes overclaiming. "I know all of them" reads as a tell that you know none of them well.