1 min lesson
The help-desk tell
Walk through the important items in "The help-desk tell" and give the practical point of each.
Step 1 of 3
"I want this role because Cursor runs IT the way I already think - as software in version control, not a help desk queue. You're scaling fast with a tiny team, which means the only way to keep up is to automate everything that can be automated and that's the work I'm best at. I use Cursor daily to write my own provisioning and reconciliation scripts, so the AI-native bar isn't something I'm reaching for, it's how I already work."
Phrases like "I handle tickets," "I escalate to the vendor," or "I follow our runbook" without mentioning who wrote the runbook signal a ticket-closer. Reframe every example around what you automated, what you owned and what you decided. If a process was manual, say how you'd have scripted it.