2 min lesson
Internal teams as customers
Match each case in "Internal teams as customers" to the signal and response that fit it.
Step 1 of 3
Your users are the people you work next to and the JD wants you to treat them like customers of a product you ship. Employee experience is a deliverable, not a courtesy.
The posting calls for a user-focused mindset that treats internal teams as customers and the sample projects skew product: self-service IT tooling, AI-assisted employee support, integrated onboarding. That's a builder's brief, not a support brief. You're designing experiences, not answering questions.
Support: an employee hits a wall, files a request, waits for a human, gets unblocked once.
Product: you anticipate the wall and ship a self-service path so it never becomes a request.
Cursor wants the product model - IT building, not IT queuing.
AI-assisted employee support is a named sample project: an internal assistant that answers common IT questions and runs safe self-service actions.
It's also the bar in action: you build with the tools Cursor builds.
Aim for deflection plus a better experience, not just a chatbot.