2 min lesson
When a ticket tells the agent how, not what
Use the lesson to respond to this: "The connected workflow breaks down. Which warning sign do you check first?" Keep the answer plain.
Step 1 of 3
The connection is not trustworthy when you see this: Writing the ticket as literal implementation steps.
Interactive diagram. Tab through its regions; each focused region shows its detail in the panel below.
diagram: compare
Pick a row to see what to look for.