1 min lesson
Impact: how much of the world it touches
Walk through each part of "Impact: how much of the world it touches", then explain what each one does.
Step 1 of 2
Impact: how much of the world it touchesthe multiplier on severity
Impact is the reach. The same S1 bug is a different priority if it hits 0.1% of free users versus every seat at a paying enterprise. Four dimensions carry most of the signal.
The impact dimensions
- Users affected
- Raw count and percentage of DAU. 50 reports might be 50 users or a vanguard of 50,000.
- ARR affected
- Which accounts feel it. A bug hitting three Business-plan teams outranks one hitting a long tail of free trials.
- Frequency
- Every keystroke vs once a week. A papercut on a hot path can outweigh a crash on a cold one.
- Regression?
- Did we just break something that worked yesterday? Regressions jump the queue - we did this to them.