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Voice of Customer & the Feedback Loop1 / 3

1 min lesson

Being the product expert

Give a plain answer to "Why does Cursor screen so hard for genuine power-user fluency in a quality role and how do you signal it credibly?" Then ground it in one lesson detail.

Step 1 of 3

Your briefs only move people if the room believes you know the product cold. Credibility is the currency and you earn it by being the person who can answer a deep Cursor question without bouncing it to engineering.

The recruiter screen probes whether you actually use Cursor day to day and the product round goes deeper. Cursor screens hard here because a quality owner who isn't a power user will mis-rank themes and miss the bugs that matter most to the people who matter most.

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Full explanation

Keep a living map of known issues

Keep a living map of known issuesissue, status, workaround

Maintain a written register of current bugs, their status and the workaround you'd give a user today. This is the artifact that lets you answer instantly across the org and the backbone of the VoC themes you brief. It also means you never give the same person two different answers a week apart.

Known-issues register, per entry
Surface
Which feature - Agent, Tab, indexing, billing
Symptom
What the user sees, in their words
Status
Investigating, fix in progress, shipped, won't-fix
Workaround
What to tell a user right now while it's open