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1 min lesson

Template vs. personalized - the difference a candidate feels

Use two rows in "Template vs. personalized - the difference a candidate feels" to state the practical decision rules.

Step 1 of 3

Template vs. personalized - the difference a candidate feels

Boilerplate
"We would like to schedule your interview."
Human
"Congrats on clearing the HM screen, Priya - the team's excited to bring you to Soho."
Boilerplate
"Please find the details below."
Human
"Here's everything for Thursday and since you're flying in from Austin I've built in buffer after you land."
Boilerplate
"We will be in touch."
Human
"You'll hear from me by end of day Friday either way - I won't leave you hanging over the weekend."

Same information, opposite feeling. The right column costs about twenty extra seconds.

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Full explanation

An interview invite that reads like a person wrote it

An interview invite that reads like a person wrote it
Subject: Your Cursor onsite - Thurs Jun 19, 10:00am ET (Soho)

Hi Priya,

Really glad to get you in front of the team. Here's everything for Thursday:

  When:  Thurs Jun 19, 10:00am ET (3:00pm if you're checking from London)
  Where: 1 Cursor Way, Soho NYC - I'll meet you in the lobby
  Loop:  4 sessions, ~5 hrs incl. lunch with the team
  With:  Sam (Talent), Dana + Lee (interviewers), Alex (HM)

A few things to make the day easy:
  - Flight + hotel are booked; details in the calendar invite.
  - Lunch is on us - reply with any dietary needs and I'll handle it.
  - The project session is no-AI-tools, so come ready to work by hand.

Text me at 555-0142 if anything shifts the morning of. See you Thursday!

- Jordan
Watch out

Personalized does not mean long. A wall of warm text buries the logistics a nervous candidate is scanning for. Lead with the one human line, then make the when / where / who impossible to miss. Speed matters too - at Cursor's pace, a same-day reply signals respect for their time better than a perfect paragraph sent tomorrow.

QA scenario exercise asks you to draft an interview invite for a candidate flying in. What's the most important thing to get right beyond a friendly tone?