2 min lesson
Recovering a broken experience
Think through this situation: "An interviewer at 11am drops out of a candidate's onsite that starts at 1pm. Walk through how you'd recover." Give the practical answer in plain words.
Step 1 of 2
Loops break. Flights delay, interviewers drop, the Zoom link dies, a room is double-booked. The experience isn't defined by whether something goes wrong, because something always will. It's defined by how fast and how cleanly you recover.
A recovered failure can build more trust than a flawless day, because the candidate gets to watch you handle pressure on their behalf. They remember being taken care of when it counted. That memory closes offers.
Interactive diagram. Step through it with the Next and Previous controls below, or Tab to a region to read its detail.
Run the same sequence every time; the follow-through is the gate that decides whether the break built trust or lost it.