1 min lesson
These are platform responsibilities, not ops tickets
Use "You measure adoption of your paved road, not tickets closed" to say what you would do next.
Step 1 of 2
These are platform responsibilities, not ops ticketswho your customers are
Your users are other Cursor engineers. They don't file a request and wait; they git push and expect a reliable deploy to come out the other side. That framing changes everything about how you describe the work.
Think paved roads and opinionated defaults, not ticket-taking. You ship guardrails and golden paths so the easy way is also the safe, fast, cheap way. A product engineer who never has to think about your layer is the success metric.
Where one team runs ops as a queue of requests, the strong infra org runs it as a product with internal customers, a roadmap and a usability bar. You measure adoption of your paved road, not tickets closed.