1 min lesson
Writing the great support reply
Put this idea into your own words: "A Technical Support Engineer at Cursor is graded on what they type."
Step 1 of 3
A Technical Support Engineer at Cursor is graded on what they type. The reply is the product the user actually touches and a senior developer reads it in about four seconds to decide whether you know what you're doing.
The written exercise in the loop hands you a messy, often angry ticket and asks for a reply. Interviewers are not scoring politeness. They are scoring whether your answer resolves the issue, whether you were honest about what you don't yet know and whether a working developer would trust you with their broken editor at 11pm before a release.
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Full explanation
The Great Reply, Start to Finish
Interactive diagram. Step through it with the Next and Previous controls below, or Tab to a region to read its detail.
Four moves in order - the gate is the honesty check that keeps you from shipping a bluff.
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Optional practice
Practice: Writing the great support reply
QWhich reply best fits a frustrated senior developer who reports that indexing is broken?