1 min lesson

Docs & knowledge bases

Start at the first move in "Docs & knowledge bases" and carry it through to the proof.

Maintaining and expanding user-facing docs and internal knowledge bases is a named responsibility in this role, not a side task. The best support engineers answer a question once in a ticket, then write it down so they never answer it again.

Every recurring ticket is a doc that doesn't exist yet. A KB article that deflects ten future tickets is worth more impact than ten perfect individual replies and at Cursor's pace that impact is how a small support team keeps up with a product that ships weekly.

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Full explanation

The same anatomy, filled in - symptom-first title, prerequisites, exact numbered steps, escalation path

Title: Tab autocomplete stopped working after an update

Applies to: Cursor 1.2+, any OS, any plan.
Before you start: note your Cursor version and OS in case you file a ticket.

Fix (do these in order):
  1. Update first. Cursor -> Check for Updates, install anything offered,
     then relaunch - many Tab regressions are fixed in the next point release.
  2. Force a reindex. Quit Cursor, delete the workspace's .cursor/index
     folder, relaunch so the index rebuilds from a clean state.

Still stuck? Open Cursor -> Developer -> Toggle Logs, reproduce the issue
once, then file a ticket with the log output plus your version and OS.

Docs & knowledge bases

Step 1 of 3

Full explanation