Automations that scale support

This is an engineering-flavored support role and building the automations that scale support operations is a core, named responsibility. The tooling round checks whether you instinctively reach for a script when you see the same task done by hand twice.

The mindset Cursor screens for is simple: toil is a bug. If you find yourself copy-pasting the same triage steps, hunting the same log line or retyping the same macro, that's a candidate for automation. The interview won't ask for production code; it asks how you'd design the thing and why it's worth building.