Accounts, billing & enterprise

A large share of "Cursor is broken" tickets never touch the editor - they're billing confusion, an SSOSingle Sign-On. One company login (usually via SAML or OIDC) instead of a separate password per tool. Press Enter for the full definition. misconfig or a corporate proxy quietly dropping requests.

These tickets are where a support engineer earns trust with enterprise buyers, because they're the ones an admin escalates loudly. The skill is telling a confused user from a broken product, then routing each to the right place: config questions to docs and the admin, real defects to Engineering.