1 min lesson
Get the exact error, not a paraphrase
Put this idea into your own words: "Works for console output, a nuanced error string or a confusing UI state."
Step 1 of 2
Get the exact error, not a paraphraseverbatim text is data
"It says something about a network error" and "Request failed: 429 Too Many Requests" lead to completely different fixes. Ask for a screenshot or copy-paste of the literal message and the exact steps that triggered it. A paraphrase has already thrown away the part you needed.
When a customer sends a screenshot, console log or error you don't recognize, don't try to decode it yourself first. Paste the image straight into the chat and ask the agent to explain what you're looking at. You can also use Cursor's in-app browser tool to grab a screenshot, which drops it into context immediately. Works for console output, a nuanced error string or a confusing UI state.
“You'd be surprised how effective that can be. Basically, just give the agent the chance to explain what it is you're looking at.”