1 min lesson
Behavioral - two STAR stories cold
Use "Behavioral - two STAR stories cold" to tell the cases apart, then choose a response for each one.
Step 1 of 2
Behavioral - two STAR stories coldRehearse without the prompt in front of you
Situation + Task: the gnarly issue and why it mattered.
Action: your method - how you isolated and root-caused it.
Result: the fix and what you changed so it didn't recur.
Lands the truth-seeking and ownership themes.
Situation + Task: an angry or churning user.
Action: how you de-escalated while staying technically honest.
Result: the outcome and the relationship after.
Lands customer empathy under pressure.
Why Cursor, why support, no notes: “I use Cursor daily and I like debugging the messy edge of a fast-moving product more than I like closing tickets. This role is engineering-flavored support - I get to build the automations and feed real signal back into a roadmap that changes weekly. That's the part of support I actually want.”
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Full explanation
Three smart questions, ready
Three smart questions, readyYou're being graded on these too
- How does customer signal from support actually reach the roadmap - what's the loop between TSE and Product?
- What does the first 90 days look like and what would a strong start look like to you?
- Where is support tooling today and what would you most want a new TSE to automate first?
Substance over hype is the through-line of every answer here. Anysphere is talent-dense and truth-seeking; a confident, specific, occasionally critical take beats a polished one every time. Saying what's actually true is the value they're screening for.
QAn interviewer asks where a competitor beats Cursor. Why is naming a genuine competitor strength the right move?