Grok Bot Not Working? Fix Sign-In, Updates, Sites and Apps

Start by ruling out the wrong app. Grok, the chat app from xAI, and Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. are two different apps, and a paywall or Weekly SuperGrok Limit in the Grok app has nothing to do with Grok Bot. Grok Bot signs in with your Cursor account and has no separate login.

If the loop or error is in Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. itself, Cursor's sign-in help gives an order that resolves most cases.

1. 1Update the desktop app to the latest version, then sign out and sign back in.
2. 2Clear browser cache and cookies for cursor.com and x.ai, then sign in again in a private or incognito window.
3. 3On desktop, also try signing in at x.ai/bot with the same Cursor account.
4. 4If the phone loops, sign in on desktop first.
5. 5If the error started recently, wait 30 to 60 minutes and retry. Some auth errors clear as the session refreshes.

Reinstalling usually does not help, so leave it off the list. Some session and account-link failures cannot be fixed from your side at all, and Cursor says some persistent authentication errors are known issues. If the steps above fail, contact support with your account email, the exact error text, your platform and version, what you tried, and whether it started during SuperGrok or X Premium+ linking.

Update required appears when your version is too old to be supported. Cursor's how-to help puts that at more than 14 days old with a newer version out, while the deployment docs say Cursor sets the minimum version remotely and does not publish it, so treat 14 days as a guide. Choose Update, then Restart to update when the download finishes. If it fails, choose Try again, or Download the latest version and install it yourself. On the phone, the screen has an Update Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. button that opens the App Store or Google Play.

Linux may show a command instead. Choose Copy command, run it in a terminal, then restart Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition..

sudo apt update && sudo apt install --only-upgrade grok-bot
sudo dnf upgrade --refresh grok-bot

The stranger case is an app that closed to update and came back on the old version. Check the version first, from the account menu under Support > About. Then fully quit and reopen (on Mac, Quit from the menu bar, since closing the window does not quit), and use Settings > Updates > Check for Updates followed by Restart to Update. If the version still has not moved, download the latest build from cursor.com/dashboard/bot and install it over the current app. Your Bots and chats belong to your account, so they are still there afterwards. If the old version keeps coming back, send support the version from About and your platform.

Read the message the Bot left. A usage-limit message and a failure message look similar at a glance, and they need opposite responses: one means wait for the reset, the other means retry.

If it says you hit your usage limit, nothing is broken. Your weekly usage is used up and resets each week. Whether you can keep going before then depends on your plan, and Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. pricing covers the options.

If it says Bot failed to respond or Model provider is overloaded, check status.cursor.com and look at the Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. row, since the app does not show service status. During an incident, wait for it to resolve and send your message again. Do not Reset the computer or reinstall: neither fixes a service problem, and Reset can lose very recent changes if the computer cannot be reached to save them. With no incident listed, wait a moment and resend, then fully quit and reopen. If it keeps happening, contact support with the request ID.

A computer that says Reconnecting or Couldn't Reach Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition.'s Computer is a separate problem with its own escalation order, from Retry through to Reset as the last resort. That order is on Grok Bot computerThe persistent cloud computer shared by all Grok Bots on one user's account, including its files, browser sessions and command-line credentials. Press Enter for the full definition. and apps.

The Bot's computer reaches the internet through Cursor's shared network, and some sites block or drop traffic from cloud computers even when the same address opens fine on your own device. You might see a captcha, a timeout, a secure connection error or a page that never loads. Update, Recover and Reset do not change this, so skip them.

When a site blocks a sign-in, the Bot hands you the step and you can sign in yourself on its computer. For timeouts and connection errors, two settings under Settings > Computer > Your computer send the work through your own device instead.

If the routing row asks you to update the Bot's computer first, choose Update. If neither setting fits, send support the site address and a screenshot of the error, and they will check whether the Bot's computer can reach it.

There is one known bug in this area. A Bot may say "Local tools are turned off. The user has set local tool access to Never." even though Execution on this computer is set to Always allow or Ask every time. Cursor says the issue is on its side and your setting is correct, and restarting, reinstalling or changing the setting will not clear it. Waiting for the fix is the only move.

They are usually not deleted. Chats are stored outside the computer, so a computer problem does not remove them, and the checks are quick.

• Fully quit Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. and reopen it.
• Open the same account on another device.
• Open Hidden Bots on desktop, or Show Hidden Bots on the phone. Hide from sidebar removes a Bot from the list only.
• Confirm you are signed in to the same Cursor account, not a different login.

Do not use Recover or Reset to look for missing chats. If they are still missing on every device, contact support with your account email, the Bot name and a screenshot of the sidebar. A low-disk warning is a different thing too: the Bot names the biggest files on its cloud computer and offers to delete them, and nothing goes unless you say yes.

App problems sort by what the screen says. Added means the app is installed, which is different from signed in, and most confusion starts there.

If none of that works, choose Remove, add the app again and sign in. Support wants the app name and your account email if re-authorizing completes and the app still shows disconnected.

Work apps behind Okta or other single sign-on fail for a less obvious reason. The Bot works on its own cloud computer, so Face ID, Windows Hello, fingerprint and passkeys saved on your laptop or phone do not work there. When the Bot reaches the sign-in page it shows a Computer card marked Action needed. Choose Take over, sign in with a method your company allows, such as a password with a code or a push approval, and choose I'm done. On Mac and Windows you can also turn on Use hardware security keys under Settings > General > Security Key. Every Bot on your account can then use that sign-in until it expires.

The X pluginA Cursor marketplace package that bundles MCP servers and skills (sometimes sub-agents and hooks); one click installs all of it into your Cursor instance. Press Enter for the full definition. is narrower than it looks. Public X search needs no plugin and no credits. The plugin is only for private data like DMs, bookmarks and your home timeline, and it runs on your own X developer account, which needs X API credits. Cursor lists a known issue where connecting X does not always apply starter credits, so console.x.com shows $0.00. Add prepaid credits there with the same X account and retry. Reconnecting the plugin or changing your Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. or Cursor plan does not add credits.

Email hi@cursor.com, the address on Cursor's Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. help page, including for billing and cancellation questions. A report with the right details skips a round of back-and-forth, and two of them take a moment to find.

• The email on your account.
• Your Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. version and platform (Mac, Windows, Linux, iOS or Android). Open the account menu, choose Support, then About, and use Copy version info, which copies the version, release track and OS.
• The request ID. Right-click the message, or hover and open More message actions, and choose Copy request ID. If the option is missing, that message has none, so send the error text and a screenshot.
• What you were trying to do, the Bot name, the exact error text or a screenshot, and the steps you already tried.

Errors also appear above the composer under Notifications, and some include Copy request ID. Copy the complete ID. Clearing a notice removes the notification only, not the underlying action or history.

Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. uses your Cursor account, so deleting Grok Bot means deleting that Cursor account. It is self-serve and permanent, and signing out or uninstalling leaves the account in place. On the iOS or Android app, tap your avatar to open Settings, tap your account, tap Delete Account and confirm, then type Delete on the browser page after signing in again. On desktop or the web, cancel any active subscription first, then go to cursor.com/dashboard, open Settings, and under More choose Delete.

Deletion removes your Cursor account, Grok BotAn early AI teammate product from SpaceXAI and Cursor that works across apps on a persistent cloud computer and asks for approval on selected actions; launch materials describe it as beta, but Cursor says Beta Services terms do not apply. Press Enter for the full definition. access, agents, chats, computers, connected apps, Cursor chat history and settings, all within 30 days. It does not cancel an App Store or Google Play subscription, a linked SuperGrok plan or a linked X Premium+ subscription, so cancel those where you bought them. On a Cursor Teams or Enterprise seat, Delete Account does not appear on cursor.com, so ask a team admin or contact support.